Returns

Not quite what you expected? No problem, send it back for a refund or exchange it for something else!

Within 14-days of the purchase, we accept returns for a full refund or store credit.

Within 30-days of the purchase, we accept returns for store credit.

After 30 days, we unfortunately do not accept returns.

How do I make a return?

Print out this Return Form.

Complete the form and mail it with the piece(s) to:

Garland Returns

3953 N State Route 89A

Sedona, AZ 86336

What can I return?
Within 14-days of the purchase, we offer full refunds to the original method of payment or Store Credit/Exchange. Within 30-days of the purchase, we offer Store Credit/Exchange.
Which carrier should I ship with?

We receive daily shipments from FedEx, UPS, USPS, and DHL. Please feel free to select the carrier you prefer.

Signature or Insurance?

It is the customer's responsibility to get the piece back to Garland's for a return, and therefore this is a personal decision. However, we do recommend insurance and a signature requirement for any high priced items.

When will I get my refund?
Most refunds are processed within 1-2 days after we receive your return.
Does Garland's offer exchanges?
Yes, within 30-days of the purchase - you may return any product for Store Credit and use the Credit towards any other piece at Garland's.
Store Credit?
When you return a piece for store credit, you will receive an emailed gift card with a unique code. The card can be used on our website and can even be used in our physical store by providing the unique code from the gift card. Store Credit does not expire.

Our Full Return Policy:

Garland's goal is customer satisfaction. If you are not completely satisfied with your purchase we'll refund your money or exchange any item. Please read the terms of our policy outlined below.

  • Within 14 days of the purchase date we accept returns for a full-refund to the original method of payment or store credit.
  • Within 30 days of the purchase, all of our merchandise can be returned for store credit.
  • After 30 days from the purchase, we do not accept returns.
  • Refund or Credit will not be issued until the returned merchandise has been received and inspected by our staff. Proof of purchase is required for any returns. 
  • Please include with your return shipment a copy of your receipt, contact information, and indicate if you are returning for a full refund or store credit.
  • Shipping and handling costs are non-refundable. The customer is responsible for all return shipping charges.
  • Returned merchandise must be in the same condition as when purchased. Special orders, layaways, and modified jewelry (sizing, customizations, etc.) are non-refundable. In cases where a customer has a high rate of returns (generally three or more returns in a row), Garland's Indian Jewelry reserves the right to charge a 10% restocking fee on future returned inventory.

     

     

    Sizing

    Although the best way to test the size and fit of a piece of jewelry is to try it on in the store, we know that is not always an option. In an effort to help you choose the piece that is right for you, we have included measurements of each piece on the website. Here is how our measurements are defined:

    Bracelets

    Finding the right size bracelet for your wrist has always been a tricky endeavor, since, unlike rings, there isn't a standardized, universal sizing chart for wrist size. One reason for this is that we all have different shaped wrists, some of us have round wrists, while others have more oval. Bracelets, like wrists, also have different shapes.

    So, while bracelet sizing will never be an exact science, we've done what we can to ensure the greatest chance of a comfortable fit. The best thing you can do if you don't know your wrist size is to take a soft measuring tape and loosely measure the circumference of your wrist at the point you plan on wearing it. Try not to have the measuring tape dig into your skin, as this will result in a smaller than ideal size. Once you have the circumference of your wrist, compare it to the chart below to find the correct bracelet size. If your wrist measures in-between two sizes, we recommend rounding up to the larger size. (ie: if your wrist measures 6.375"- you should shop for size "Medium" bracelets.)

     Wrist Circumference

    Corresponding Bracelet Size

    5.5"

    XX-Small

    5.75"

    Extra-Small

    6"

    Small

    6.25"

    Small-Medium

    6.5"

    Medium

    6.75" - 7"

    Medium-Large

    7.25"

    Large

    7.5"

    Extra-Large

    7.75"

    XX-Large

    8"

    XXX-Large

     

    You may want to drill down further on the bracelet sizing to make sure the cuff is a comfortable fit. You will notice on our website that we generally list four measurements for bracelets:

    Keep in mind that certain bracelets can be adjusted slightly to fit your wrist, but those with inlay or stones all the way around will be damaged if bent. In any case, it is always best to check with with us to see if a particular bracelet is adjustable.

    Lastly, have no fear! If you order a bracelet that doesn't fit, send it back for one that does! We want this to be a positive experience, you should never wear something that isn't 100% comfortable. More on our return policy here.

    Buckles

    Sizing belt buckles is pretty straightforward. The height and width are self-explanatory, and the belt width describes the maximum belt width the buckle will fit on.

    Concha Belts

    We try to include the height and width for the conchas, as well as the buckle (if different), and the width of the belt they are on. The length of the concha belts can be less important, because these belts are often made quite long to accommodate many waist sizes, and then can be shortened to fit the wearer. If you are concerned whether or not a belt will fit you, just ask. We are happy to size most of our concha belts before shipping.