Chasing Star Kachina
Although the best way to test the size and fit of a piece of jewelry is to try it on in the store, we know that is not always an option. In an effort to help you choose the piece that is right for you, we have included measurements of each piece on the website. Here is how our measurements are defined:
- Height: This is the total height of the item, including the bale for pendants and the wire for earrings.
- Width: The width is the measurement of the item at its widest point.
- Necklace Length: This is the measurement from end-to-end of the necklace, not including the pendant (if there is one).
Finding the right size bracelet for your wrist has always been a tricky endeavor, since, unlike rings, there isn't a standardized, universal sizing chart for wrist size. One reason for this is that we all have different shaped wrists, some of us have round wrists, while others have more oval. Bracelets, like wrists, also have different shapes.
So, while bracelet sizing will never be an exact science, we've done what we can to ensure the greatest chance of a comfortable fit. The best thing you can do if you don't know your wrist size is to take a soft measuring tape and loosely measure the circumference of your wrist at the point you plan on wearing it. Try not to have the measuring tape dig into your skin, as this will result in a smaller than ideal size. Once you have the circumference of your wrist, compare it to the chart below to find the correct bracelet size. If your wrist measures in-between two sizes, we recommend rounding up to the larger size. (ie: if your wrist measures 6.375"- you should shop for size "Medium" bracelets.)
Corresponding Bracelet Size
6.75" - 7"
You may want to drill down further on the bracelet sizing to make sure the cuff is a comfortable fit. You will notice on our website that we generally list four measurements for bracelets:
This first number measures across the cuff at the widest point, which is typically the center. If you are considering a wide cuff (2" or wider), you should consider looking for a bracelet that is slightly larger than what you might normally wear. This is because, like rings, the wider the piece is, the larger it needs to be to fit comfortably. If you have questions about this, please contact us.
This measures the circumference of the bracelet on the inside, from end-to-end, not including the opening. So, this is strictly a measurement of the metal on the inside of the bracelet, not the entire circumference (we don't measure the dimension of the top of the bracelet, as it is the part that touches your skin that is important for size).
This measurement is the distance between the two ends of the bracelet, in a straight line across. Typically this opening is 1" for most braclets, 1.25" for larger sized bracelets, but can be smaller or larger for extremely small or large bracelets.
This one we kind of made up for our own purposes here in the store, but we've found it very helpful. This measurement is the total inner circumference of the bracelet (the inside measurement plus the bracelet opening). We found it helpful to refer to a name (Small, Medium, Large, etc.) than always using numbers. Refer to the chart above for Bracelet Sizes.
Keep in mind that certain bracelets can be adjusted slightly to fit your wrist, but those with inlay or stones all the way around will be damaged if bent. In any case, it is always best to check with with us to see if a particular bracelet is adjustable.
Lastly, have no fear! If you order a bracelet that doesn't fit, send it back for one that does! We want this to be a positive experience, you should never wear something that isn't 100% comfortable. More on our return policy here.
Sizing belt buckles is pretty straightforward. The height and width are self-explanatory, and the belt width describes the maximum belt width the buckle will fit on.
We try to include the height and width for the conchas, as well as the buckle (if different), and the width of the belt they are on. The length of the concha belts can be less important, because these belts are often made quite long to accommodate many waist sizes, and then can be shortened to fit the wearer. If you are concerned whether or not a belt will fit you, just ask. We are happy to size most of our concha belts before shipping.
Not quite what you expected? No problem, send it back for a refund or exchange it for something else!
- Within 14-days of the purchase, we accept returns for a full refund or store credit.
- Within 30-days of the purchase, we accept returns for store credit.
- After 30 days, we do not accept returns.
- Items must be in original condition.
- We do not accept returns on custom / special orders or items purchased via Layaway.
How do I make a return?
Print out this Return Form.
Complete the form and mail it with the piece(s) to:
PO Box 851
Sedona, AZ 86339
For UPS / FedEx / DHL:
411 State Route 179
Sedona, AZ 86336
How should I package my return?
Ideally, use the box and packaging that were shipped to you. All of our art must be shipped in boxes, and we recommend using bubble wrap or tissue paper as cushion.
Please do not ever ship jewelry in envelopes, padded or not, as this will almost guarantee breakage. Garland's is not responsible for returns/repairs damaged in-transit and any related costs will be the responsibility of the customer/shipper.
Which carrier should I ship with?
We receive daily shipments from FedEx, UPS, USPS, and DHL. Please feel free to select the carrier you prefer.
Signature or Insurance?
For higher priced items you should consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
When will I get my refund?
Most refunds are processed within 1-2 days after we receive your return.
Does Garland's offer exchanges or store credit?
Our Full Return Policy:
Garland's goal is customer satisfaction. If you are not completely satisfied with your purchase we'll refund your money or exchange any item. Please read the terms of our policy outlined below.
Within 14 days of the purchase date we accept returns for a full-refund or store credit. Within 30 days, purchased items can be returned for store credit. After 30 days from the purchase, we do not accept returns.
Returned merchandise must be in the same condition as when purchased. Special orders, layaways, and modified jewelry (sizing, customizations, etc.) are non-refundable.
In cases where a customer has a high rate of returns, Garland's reserves the right to charge a 10% restocking fee on all future returned inventory.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Our refund policy lasts 14 days from purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, you should fill out the return form at the link above and mail your product to:
PO BOX 851
Sedona, AZ 86339
For UPS / FedEx / DHL:
411 State Route 179
Sedona, AZ 86336
You will be responsible for paying for your own shipping costs and insurance for your returned item(s). Shipping costs are non-refundable. If you receive a refund, the original shipping costs will not be included in the refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.