Our Policies

Returns

Within 14 days of the purchase date we accept returns for a full-refund or store credit. Within 30 days, all of our jewelry can be returned for store credit. Proof of purchase is required for any returns. After 30 days from the purchase, we do not accept returns.

Returned merchandise must be in the same condition as when purchased. Special orders, layaways, and modified jewelry (sizing, customizations, etc.) are non-refundable.

Repairs

We guarantee the craftsmanship of our jewelry and are happy to facilitate any repairs. Proof of purchase is required for all repairs.

Within six months of the purchase, all repairs costs are covered by Garland's Jewelry. After six months, and in cases where the jewelry was mistreated, the cost of the repair can vary, depending on the particular piece and artist. All repair costs must be agreed to before the repair will begin.

Repairs generally take 6-8 weeks to complete. We do not repair jewelry in-house; artists outside the business complete all repairs. Costs and time frame are not determined by Garland’s Indian Jewelry, but depend completely upon the artist completing the repair. We do not repair jewelry that was not purchased directly from Garland's Indian Jewelry.

Layaway

For items sold on a layaway basis, we require a non-refundable deposit of 25% of the total purchase price. The remaining balance must be paid within 6 months of starting the layaway, with no interest charged.

If the purchaser wishes to cancel the sale any time before the six months, the 25% down payment will be retained and any remaining balance refunded.

If the layaway is not paid off after 6 months, we will attempt to contact the customer. If we cannot reach the customer, then the sale will be canceled and all payments will be retained.

Items purchased on Layaway are not returnable.

 

Sizing

Although the best way to test the size and fit of a piece of jewelry is to try it on in the store, we know that is not always an option. In an effort to help you choose the piece that is right for you, we have included measurements of each piece on the website. Here is how our measurements are defined:

Bracelets

Finding the right size bracelet for your wrist has always been a tricky endeavor, since, unlike rings, there isn't a standardized, universal sizing chart for wrist size. One reason for this is that we all have different shaped wrists, some of us have round wrists, while others have more oval. Bracelets, like wrists, also have different shapes.

So, while bracelet sizing will never be an exact science, we've done what we can to ensure the greatest chance of a comfortable fit. The best thing you can do if you don't know your wrist size is to take a soft measuring tape and loosely measure the circumference of your wrist at the point you plan on wearing it. Try not to have the measuring tape dig into your skin, as this will result in a smaller than ideal size. Once you have the circumference of your wrist, compare it to the chart below to find the correct bracelet size. If your wrist measures in-between two sizes, we recommend rounding up to the larger size. (ie: if your wrist measures 6.375"- you should shop for size "Medium" bracelets.)

 Wrist Circumference

Corresponding Bracelet Size

5.5"

XX-Small

5.75"

Extra-Small

6"

Small

6.25"

Small-Medium

6.5"

Medium

6.75" - 7"

Medium-Large

7.25"

Large

7.5"

Extra-Large

7.75"

XX-Large

8"

XXX-Large

 

You may want to drill down further on the bracelet sizing to make sure the cuff is a comfortable fit. You will notice on our website that we generally list four measurements for bracelets:

Keep in mind that certain bracelets can be adjusted slightly to fit your wrist, but those with inlay or stones all the way around will be damaged if bent. In any case, it is always best to check with with us to see if a particular bracelet is adjustable.

Lastly, have no fear! If you order a bracelet that doesn't fit, send it back for one that does! We want this to be a positive experience, you should never wear something that isn't 100% comfortable. More on our return policy here.

Buckles

Sizing belt buckles is pretty straightforward. The height and width are self-explanatory, and the belt width describes the maximum belt width the buckle will fit on.

Concha Belts

We try to include the height and width for the conchas, as well as the buckle (if different), and the width of the belt they are on. The length of the concha belts can be less important, because these belts are often made quite long to accommodate many waist sizes, and then can be shortened to fit the wearer. If you are concerned whether or not a belt will fit you, just ask. We are happy to size most of our concha belts before shipping.