Customer Service

Placing an Order

To place an order, click the "Add to Cart" button on any item. This will place the product in your shopping cart. A sidebar window will open, allowing you to "Edit Cart, "Checkout", or Continue Shopping. There is also a box to leave a "note". This is the perfect place to tell us if you have a preference on shipping, signature requirement, or anything else.

If you wish to add additional items to your order, simply continue shopping. When you are ready to checkout, at any time you can return to the "Checkout" screen by clicking the "Cart" link at the very top right corner of any page.

Once you reach the checkout screen, you will be able to "Log In" to your account. It is not necessary to have an account to make a purchase. However, creating an account allows you to view your order history and access tracking numbers and shipping details.

We accept most major forms of payment: Visa, Mastercard, American Express, Discover, JCB, PayPal, and Apple Pay (mobile). We are happy to accept checks or cash, if you wish to do so - please call our store. In some cases, we may wait to ship items until after checks have cleared.

We have a very knowledgeable and experienced staff available during business hours to answer questions and assist you with your purchase. If you have any questions, please call or email us and we'll be happy to help in any way we can.

Payment, Pricing & Promotions

We happily accept payment from all major credit cards - Visa, MasterCard, American Express, and Discover - as well as personal checks, money orders, cash, and Paypal. We have done our best to provide you the best possible price, while treating our artists with utmost respect and fairness. We do not inflate our prices to accommodate discounts, and we do not hold sales. We stand behind the prices of our art, and have always operated under the "one fair price for all" motto. We've found that over the years, our customers have appreciated this straight-forward way of doing business, and we hope you will as well.

    Updating Account Information

    If you have an online account with us, you can change your newsletter subscriptions, edit your shipping and billing information, and other features by logging into your account. Log in by clicking the "Log In / Create Account" link at the top left corner of every page. This will take you to your "Account Dashboard" where you can update all of your account information.

    Viewing Orders

    Once you have logged into your account, you will see a list of options on the left of the page. Click on "My Orders" to view any online orders that you have placed with us. If you have any questions, please call (928) 282-6632 or email us at info@garlandsjewelry.com.

    Privacy and Security

    We take the privacy of our customers very seriously. We will never share any of your information with anyone, ever.

    Rest assured that your payment and personal information online is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet. Our eCommerce site is certified Level 1 PCI DSS compliant. Our shopping cart software and ecommerce hosting is fully secure. We will never store sensitive payment information on our website or in store. 

    Sizing

    Although the best way to test the size and fit of a piece of jewelry is to try it on in the store, we know that is not always an option. In an effort to help you choose the piece that is right for you, we have included measurements of each piece on the website. Here is how our measurements are defined:

    Bracelets

    Finding the right size bracelet for your wrist has always been a tricky endeavor, since, unlike rings, there isn't a standardized, universal sizing chart for wrist size. One reason for this is that we all have different shaped wrists, some of us have round wrists, while others have more oval. Bracelets, like wrists, also have different shapes.

    So, while bracelet sizing will never be an exact science, we've done what we can to ensure the greatest chance of a comfortable fit. The best thing you can do if you don't know your wrist size is to take a soft measuring tape and loosely measure the circumference of your wrist at the point you plan on wearing it. Try not to have the measuring tape dig into your skin, as this will result in a smaller than ideal size. Once you have the circumference of your wrist, compare it to the chart below to find the correct bracelet size. If your wrist measures in-between two sizes, we recommend rounding up to the larger size. (ie: if your wrist measures 6.375"- you should shop for size "Medium" bracelets.)

     Wrist Circumference

    Corresponding Bracelet Size

    5.5"

    XX-Small

    5.75"

    Extra-Small

    6"

    Small

    6.25"

    Small-Medium

    6.5"

    Medium

    6.75" - 7"

    Medium-Large

    7.25"

    Large

    7.5"

    Extra-Large

    7.75"

    XX-Large

    8"

    XXX-Large

     

    You may want to drill down further on the bracelet sizing to make sure the cuff is a comfortable fit. You will notice on our website that we generally list four measurements for bracelets:

    Keep in mind that certain bracelets can be adjusted slightly to fit your wrist, but those with inlay or stones all the way around will be damaged if bent. In any case, it is always best to check with with us to see if a particular bracelet is adjustable.

    Lastly, have no fear! If you order a bracelet that doesn't fit, send it back for one that does! We want this to be a positive experience, you should never wear something that isn't 100% comfortable. More on our return policy here.

    Buckles

    Sizing belt buckles is pretty straightforward. The height and width are self-explanatory, and the belt width describes the maximum belt width the buckle will fit on.

    Concha Belts

    We try to include the height and width for the conchas, as well as the buckle (if different), and the width of the belt they are on. The length of the concha belts can be less important, because these belts are often made quite long to accommodate many waist sizes, and then can be shortened to fit the wearer. If you are concerned whether or not a belt will fit you, just ask. We are happy to size most of our concha belts before shipping.